30 day money back guarantee.
Power tools are covered by the manufacturer’s warranty and these manufacturers should be contacted in the first instance. A list of main manufacturers and contact details can be found below. Further details of local agencies can be found on our website, this will direct you to the appropriate service centre.
If outside the credit period, please contact the service centre.
PLEASE ENSURE YOU HAVE THE FOLLOWING INFORMATION PRIOR TO CONTACTING THE MANUFACTURER/US
What make & model? How old, date purchased? What is the fault? Do you have your invoice/Sales order number?
1. The goods must be authorised prior to dispatch by ourselves with a valid returns number. No unauthorised returns will be accepted. To arrange a return please use the contact details provided on your dispatch note.
2. Please ensure the returns number is quoted on all correspondence relating to this matter.
3. Goods should be returned in both their original outer packaging, and the original unopened manufacturers packaging with adequate protection to ensure that the goods and packaging reach us in pristine condition. We cannot accept goods that have damaged packaging (including labels or writing) as they are deemed to be unsalable.
Please note: You will be given a returns address once your return has been authorised on our system. You will be required to cover the cost of the return and we recommend that you use a courier with a recorded delivery service. This is for your protection, as we cannot be held responsible for goods not received.